Question: When can I expect payment after you receive my diabetic test strips?
We send out your payment within 1 business days of receipt of your test strips. We can make a payment in by PayPal or business check, if you don’t specify we will mail you a check. If you want PayPal you have to specify which email address you want payment sent to. Shipment must be received before 2PM EST to be considered received on that day. If we receive the shipment after 2PM, the shipment is considered to have arrived the next business day. We are closed on the weekends.
Question: Are your price quotes guaranteed?
Yes they are, provided the diabetic test strips you sent match what you provided when you requested a quote and they are undamaged. We inspect every shipment to ensure it matches the description you provided. We reserve the right to adjust the price paid if there is a difference in the description you provided and what we received Any damage will reduce the price paid per box. If the boxes expire in less than 7 months from when we receive them you may not receive payment for them. We only purchase supplies that expire 7+ months from when we receive them. Prices quoted are good for 2 weeks from the date quoted. We must receive your shipment within 2 weeks of price quote. If they are received after 2 weeks the price paid will be the current price.
Question: How do I know you will send my payment?
If you send us the test strips and we don’t submit payment to you it is considered mail fraud and it is against the law. We always pay! We have been in business for years, our reviews are testament to our service and being true to our word.
Question: Can I trust you?
Yes. We are here for the long term and are honest and professional. We provide our toll free phone number 888-326-2213, address and email so if there any problems we can be contacted 24/7. Our office hours are 9-5 M-F and we are closed on the weekend.
Question: What if I sent items that I didn’t want to sell, will you return them?
Generally, no we do not return items unless they are Medicaid, Medicare, Government funded diabetic supplies. Sending these supplies in to us is illegal and we do not purchase them. You can lose your medical benefits.
Question: How should I ship the diabetic test strips to you?
Read our selling and mailing page to learn how to mail them to us.
If you have more questions, email or call us for quick answers.